Shipping policy

1. Overview

This Shipping & Delivery Policy explains how we process, ship, and deliver OneVerse device orders placed through our website, and what to expect from the time you order to the time it reaches you.

2. Order Processing

  • Orders are processed within 1–2 business days of payment confirmation.
  • You will receive an order confirmation email once your payment is successful, and a separate shipping confirmation with tracking details once your order is dispatched.
  • Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Timelines

Estimated delivery timelines from the date of dispatch:

  • Metro cities: 2–4 business days.
  • Other cities and towns: 4–7 business days.
  • Remote or restricted pin codes: 7–10 business days, subject to courier serviceability.

These timelines are estimates provided by our courier partners and are not guaranteed. Delivery may be affected by weather, regional restrictions, courier delays, or incorrect address details.

4. Areas We Ship To

We currently ship OneVerse devices to serviceable pin codes across India. Serviceability at a given pin code is checked and confirmed on the product page or at checkout before you place your order. We do not offer international shipping at this time.

5. Shipping Charges

Applicable shipping charges, if any, are shown at checkout before you confirm your order. We may run promotions offering free shipping from time to time, which will be reflected in your order total.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking link via email and/or SMS. You can also check your order status by signing in to your account and visiting Order History.

7. Delays, Damage & Delivery Issues

  • If your order has not arrived within the estimated delivery window, contact us with your order number and we will look into it with our courier partner.
  • If your package arrives visibly damaged, please refuse delivery or record it at the time of receipt and contact us within 48 hours with photos of the package and product.
  • We are not responsible for delays caused by incorrect or incomplete shipping addresses provided at checkout.

Once an order has been shipped, it cannot be cancelled — see our Cancellation Policy for details on cancelling before dispatch, and our Return & Refund Policy for our policy on delivered orders.

8. Contact Us

For any shipping or delivery questions, contact us at support@oneverse.io or call 095554 04000.