Refund policy

2. No Returns or Refunds on Delivered Orders

Once a product order has been delivered, it cannot be returned or refunded. All sales of delivered OneVerse devices are final. We do not accept return requests, exchanges, or refund claims for a product simply because a customer changes their mind after delivery.

• The product cannot be returned once it has reached the delivery address, regardless of whether the package has been opened.
• No refund will be issued for a delivered order under this policy.
• This policy applies to all product orders unless a specific exception is stated in writing by us at the time of purchase.

3. Before Delivery: Cancellation, Not Return

If you wish to stop an order before it reaches you, that is handled as a cancellation, not a return. Orders can be cancelled for a full refund only before they are shipped — see our Cancellation Policy for details. Once an order is shipped, it can no longer be cancelled or returned.

4. Manufacturing Defects & Warranty

This no-return, no-refund policy is separate from the limited hardware warranty provided with your device, which covers manufacturing defects for the stated warranty period. A warranty claim is handled as a repair or replacement, not as a return or refund of the order.

5. Contact Us

For any questions about this policy, contact us at support@oneverse.io or call 095554 04000.