Shipping Policy

Overview

This policy explains how we process, ship, and deliver OneVerse device orders — what to expect from the moment you place an order through to delivery at your door.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• An order confirmation email is sent upon successful payment; a separate shipping confirmation with tracking details is sent once your order is dispatched.
• Orders placed on weekends or public holidays are processed the next business day.

Delivery Timelines

Estimated timelines from the date of dispatch:

• Metro cities: 2–4 business days
• Other cities and towns: 4–7 business days
• Remote or restricted pin codes: 7–10 business days, subject to courier serviceability

These timelines are estimates provided by our courier partners and are not guaranteed. Delivery may be affected by weather, regional restrictions, courier delays, or incorrect addresses.

Areas We Ship To

OneVerse devices ship to serviceable pin codes across India. Pin code serviceability is confirmed on the product page or at checkout. International shipping is not currently offered.

Shipping Charges

Applicable shipping charges are displayed at checkout before you confirm your order. Promotional free shipping offers, where available, are reflected in your order total.

Tracking Your Order

A tracking link is sent via email and/or SMS once your order ships. You can also check your order status anytime from your account's Order History.

Delays, Damage & Delivery Issues

• If your order hasn't arrived within the estimated window, contact support with your order number so we can raise an investigation with the courier.
• If a package arrives visibly damaged, please refuse delivery, or record its condition with photos and contact us within 48 hours of receipt.
• We are not responsible for delays caused by incorrect or incomplete shipping addresses provided at checkout.

Shipped orders cannot be cancelled. See our Cancellation Policy for pre-dispatch cancellations and our Return & Refund Policy for delivered orders.

Contact

Questions about your shipment? Reach us at support@oneverse.io or call 095554 04000.