Cancellation Policy

Overview

This policy governs cancellations of OneVerse device orders placed on our website, and applies to all product orders unless a different policy is shown at checkout.

Cancelling Before Shipment

You may cancel your order at no cost while it shows a status of "Placed" or "Processing." Refunds are processed within 5–7 business days to your original payment method, with no cancellation fees applied.

Once Shipped, Orders Cannot Be Cancelled

Once an order reaches "Shipped" status or a tracking ID has been generated, cancellation is no longer available. Please refer to our Return & Refund Policy instead.

How to Cancel an Order

You can cancel an eligible order through any of the following:

• Order History in your account
• Email support@oneverse.io with your order number
• Call 095554 04000

Cancellation of Part of an Order

For multi-item orders, only items that haven't shipped yet remain eligible for cancellation. Items that have already shipped follow our standard post-shipment terms.

Contact

Questions about a cancellation? Reach us at support@oneverse.io or call 095554 04000. We aim to respond within 5 business days.